|
A Management Team/Company can make a good presentation, but the real test is can they satisfy their clients over a long period of time because a lasting relationship between a Community and Management Team/Company is the ultimate goal of the Board.
May 2008
"I just wanted you to know what a great job Tom is doing managing our properties. I can’t tell you how thrilled I am!"
Jean B.
Senior Property Manager
Mills Properties
May 2008
"Smith has been the kind of management company that would make a text book case on how a company should perform."
Mark S.
Homeowner / Board Member
Homefield Gardens Condominium
May 2008
“I recently had the need to purchase a new clothes dryer and recalled being advised of SMG’s Homeowner Discount Program. By SMG making Sears Contract Sales available I saved money and received great service with my purchase. I just want you to know your Homeowner Discount Program was a great benefit to me.
Howard L.
Homeowner / Board Member
Villas at Nooning Tree
March 2008
"Thank you so much. Carmen told me that you took care of all the problems in the condo. I really appreciate how quickly and professionally you did this. I wish I had known to call you ( SMG Maintenance Department) a long time ago."
Patty M.
Homeowner
Greystone Condominium
March 2008
“Just a short note to say how pleased my wife and I are with the service Smith Management (Group’s Maintenance Department) provided to us…WOW…the finished job is jut terrific!...The quality and workmanship of the finished product are outstanding…Most importantly we want to compliment the two gentlemen who performed the work. They were professional, very capable in their trade and important to us, extremely timely.”
Colin S.
Homeowner
Kenrick Parke Condominium
February 2008
“Wow what great service, I take back the thoughts that we don’t have great service anymore.”
Mark S.
Homeowner
Homefield Commons
November 2007
"Accommodation is in order for Lenny of your staff for preventing a possible tragedy."
Just as he was beginning his work replacing a piece of Masonite siding he heard a "hissing sound" and detected an odor from the gas meter...He immediately alerted me, contacted Laclede Gas and within an hour a service man arrived to repair the problem...Lenny's vigilance, excellent judgment, and quick intervention stopped a serious from becoming more dangerous."
Joe H.
Homeowner
Barrington Downs Condominium
July 2007
“I want to take a few minutes to tell you how lucky I think Ridgeview is to have both Joyce and Bob…You should clone both of these individuals and send THEM to Ridgeview as well.”
Benita C.
Homeowner
Ridgeview Place Condominium
December 2006
“Just a quick note to say thanks for all Smith Management (Group) does to keep our complex in good shape. Seeing the work that is done from both the Board and Unit Owner sides, I truly appreciate all that is done for us.”
I want to take this opportunity to commend Joyce Gross for the excellent service she provided this year…Her professionalism, sound judgment and sense of humor have been most appreciated and seen us through some tough times. She is a treasure and we are so lucky to have her working with us.
Michele P.
Homeowner / Board Member
Ridgeview Place Condominium
| 
